Customer Service, Sales, & Digital Operations

Position Overview

• Two full-time positions will be available February to September 2025

As a Customer Service and Digital Operations team member at Quick Cranks, you will be an essential part of our mission to deliver exceptional customer experiences both in-store and online. Your role will encompass providing outstanding customer service, managing digital operations, and assisting with daily store operations. From handling checkout processes and phone calls to supporting in-store pick-up orders and maintaining a clean store environment, you will play a crucial role in enhancing our customers' journey with Quick Cranks.

Responsibilities

1. Checkout

• Efficiently process customer purchases at the checkout counter.
• Ensure accuracy in pricing and payment processing for all transactions.
• Provide friendly and knowledgeable assistance to customers during the checkout process.

2. Phone Calls

• Answer incoming phone calls in a professional and helpful manner.
• Address customer inquiries, product questions, and service requests via phone.
• Direct calls to the appropriate department or team member as needed.

3. Emails

• Respond to customer emails promptly and courteously.
• Assist customers with inquiries, concerns, and online order-related questions.
• Offer product information, pricing details, and support for online purchases.

4. Sales

• Engage with customers to understand their cycling needs and recommend suitable bicycles and accessories.
• Utilize your passion and knowledge for bikes to upsell and cross-sell products that match customer preferences.
• Conduct product demonstrations to showcase features and benefits that aid customers' purchasing decisions.
• Strive to achieve and surpass individual and team sales targets.

5. Service Work Orders

• Assist customers in filling out service work orders for bicycle repairs and maintenance.
• Communicate effectively with the service department to ensure timely completion of work orders.
• Provide regular updates to customers on the status of their service orders, including any delays or changes.

6. In-Store Pick Up Orders

• Collaborate with our online sales team to manage and fulfill in-store pick-up orders.
• Prepare orders accurately and ensure timely availability for customer pick-up.
• Provide a seamless pick-up experience, including order verification and customer assistance.

7. Clean Up, Shelve Re-Stock, Arrange Bikes

• Maintain a clean and organized store environment to enhance the shopping experience.
• Regularly restock shelves with merchandise to ensure product availability.
• Arrange and display bicycles and accessories attractively to showcase Quick Cranks' wide range of products.

Benefits of Working at Quick Cranks

• Competitive wage of $17 per hour
• Employee discounts on bicycles, accessories, and services
• Opportunities for skill development and career advancement within the bicycle industry.
• A vibrant and positive work environment, surrounded by fellow bike enthusiasts and professionals.
• full-time staff receive health and dental benefits 
• The satisfaction of contributing to an environmentally-friendly mode of transportation and promoting an active lifestyle.

Working Conditions

This position primarily involves indoor work within the Quick Cranks bicycle store. Regular standing, walking, and lifting of objects are expected. Additionally, occasional outdoor tasks, such as organizing bike displays, event support and assisting customers in the parking area, may be required.

Note: This job description outlines the general responsibilities of the Customer Service and Digital Operations position at Quick Cranks. It is not intended to cover all duties and responsibilities. The company may assign additional tasks and benefits as needed to ensure an exceptional work experience and customer service.