MOBILE BIKE REPAIR OTTAWA
OTTAWA'S PICK UP AND DROP OFF SERVICE
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Frequently asked questions
How fast is the turn-around time?
Turnaround time for bicycle service varies in the year and based on the work, in general, expect 1 week.
When will you pick-up and drop off the bike?
We will pick up the bike from 8-10am on the day of your service appointment and drop it off the following week. Trust us, it's worth the wait!
I'm not home during your pick-up slot, how can you pick up my bike?
There's a few options, for example, you could place the bike in your backyard with a lock and stow the key. Call us for options at 613-292-0800
Do you offer warranties on the service?
Yes, all our bikes serviced come with a warranty. If there's an issue, we will come back and pick up the bike at no charge.
Do you offer warranties on the bikes?
Yes, all our bikes come with a manufacturer's warranty. The duration and terms of the warranty can be found in the product details of each bike. Should you require warranty service, we will work with you to get the work done and paid for at your closest local bike shop.
How do I maintain my bike after purchase?
Regular maintenance ensures the longevity of your bike. We offer a 'Bike Care' guide on our website and recommend periodic check-ups at a local bike shop. See our cycling essentials.
What if my bike arrives damaged?
We take utmost care in packaging, but if your bike arrives damaged, please contact our customer service immediately for assistance. You need to let us know within 72 hours of delivery for any damage.
Can you build custom bikes?
Yes, we offer custom bike builds. Reach out to us for more details! Contact us.
Our Shift from Mobile Repairs to Pick-Up and Drop-Off
At Quick Cranks we're continually refining our services to deliver better service. We've transitioned from on-the-spot mobile repairs to a streamlined pick-up and drop-off system. This way, we can deliver a more thorough and unhurried service with advanced tools and the controlled environment of our main workshop. You get expanded service offerings, decreased turnaround times, and we maintain our high standards of quality and care.
We understand that time is precious, which is why we've made our pick-up and drop-off process as convenient as possible. our team will handle the rest with the efficiency and reliability you've come to expect from us.
4 pickup Days
We have 4 pick-up days spread across the week for the various parts of the city. We can take about 8-10 bikes per day.
Pickups and Drop-Off's happen between 8 and 10am.
Sundays: Barrhaven and Nepean
Mondays: Kanata and Stittsville
Tuesdays: Ottawa Central
Wednesdays: Orleans and East.
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At Quick Cranks, our mission goes beyond selling bikes. We're here to facilitate your passion, fuel your adventure, and ensure that every pedal you push is backed by confidence and trust. With transparent processes, unmatched quality, and unwavering support, your online bike buying journey is in the safest hands. Pedal on!