How To Buy A Bike Online
Get Ready to RideQuick & Easy Bike Buying Process
Buy Online
Confirmation
Pack & Ship
Free Delivery
Assemble
Go For a Ride!
Frequently asked questions
How do I know which size bike to buy?
All bike orders include a consult with a trained technician, we will ensure you get the right size. We provide a sizing chart to guide you measure and select the best size for your needs. Check the sizing recommendations for each specific bike model. Jump to our size guide.
How does shipping a bike work?
We offer free shipping on most full-priced bikes, and a $75 fee for bikes on sale. Shipping charges may vary based on the bike and shipping destination. Bikes are carefully built, tuned and packaged to prevent damage during transit. You'll need to put on the handlebars, pedals and front wheel with the provided torque and pedal wrench.
Can I return or exchange the bike if it's not the right fit?
Absolutely! We offer a return and exchange policy, which you can view on our Returns page.
Do you offer warranties on the bikes?
Yes, all our bikes come with a manufacturer's warranty. The duration and terms of the warranty can be found in the product details of each bike.
Is it safe to buy a bike online?
Yes, purchasing a bike online from a reputable retailer like Quick Cranks is safe. We employ secure payment gateways and ensure that your personal data is protected. After-all, we're your local brick and mortar bike shop here in Ottawa, ON! Learn more.
Can I speak with someone for guidance before purchasing?
Absolutely! Our team of experts is available to guide you in making the best choice. Just reach out to our customer service or use the chat function on our site. Contact us.
Can I purchase additional accessories or parts with my bike?
Of course! We have a wide range of accessories and parts available. Did you know? New bikes come with 10% off any accessories. See cycling essentials.
Can I return a bike on clearance?
No, any bike that is discounted by 20% or more is a final sale and cannot be returned. See returns and refund policies.
Do you offer any installment plans or financing options?
Yes, we provide various financing options for eligible customers. Call or visit us to learn more.
How do I know what style of bike I need?
We've developed a Bike Buyers Guide! Still not sure? Contact us.
How long will it take for my bike to arrive?
Typically, bikes are shipped within 2-5 business days. Depending on your location, transit times can vary. We usually ship with Purolator or GLS and typically take 2-4 days to arrive.
Do you ship internationally?
Not at this time.
I live in a rural area, do you still have the same shipping rate?
In most cases, yes. However, if there are extra charges, we always call and inform you before shipping.
Do bikes on sale count for free shipping?
No, bikes on sale have a shipping fee of $75.
Can I track my order?
Yes! Once your bike is shipped, you will receive a tracking number to monitor its journey to you. Signature is always required.
Do you offer in-store pick up?
Yes! We're here with smiles, coffee and bikes! You'll need to bring your photo ID and the credit card used for the purchase. Both will be verified.
Do the bikes come with a user manual or assembly instructions?
Yes, every bike ships with a detailed user manual, which includes assembly instructions and safety guidelines.
Are tools required for assembly? Are they included?
Unpacking your new bike is a breeze! We've included a nifty torque wrench for the handlebars and a pedal wrench to get you set up in no time. Just fix the handlebars, snap on the pedals, secure the front wheel, and voila - you're ready to roll out and ride! Everything you need is right in the box.
Is the bike tuned and ready to ride once assembled?
Yes, indeed! Before shipping, we've pre-tuned and set up your bike to ensure optimal performance. After the quick assembly, you're all set to hit the road and enjoy a seamless ride! We tune everything from gears to tire and suspension pressure.
Do you offer warranties on the bikes?
Yes, all our bikes come with a manufacturer's warranty. The duration and terms of the warranty can be found in the product details of each bike. Should you require warranty service, we will work with you to get the work done and paid for at your closest local bike shop.
How do I maintain my bike after purchase?
Regular maintenance ensures the longevity of your bike. We offer a 'Bike Care' guide on our website and recommend periodic check-ups at a local bike shop. See our cycling essentials.
What if my bike arrives damaged?
We take utmost care in packaging, but if your bike arrives damaged, please contact our customer service immediately for assistance. You need to let us know within 72 hours of delivery for any damage.
Can you build custom bikes?
Yes, we offer custom bike builds. Reach out to us for more details! Contact us.
What’s Your Riding Vibe?
Learn more about the types of bikes we offer and how to pick the right one for you. Different bike styles often have different sizing methods, and when you’re buying online, it’s important to make sure you have all the information you need before ordering. Selecting the correct bike size is paramount for comfort, performance, and safety. Riding a bike that's too large or too small can lead to discomfort, fatigue, or even long-term injuries. At Quick Cranks, we've streamlined the sizing process to ensure you get a bike that feels like it was custom-made just for you.
Road
If you’re a road rider at heart, seek lightweight frames and speed. Typically sized in centimeters, road bikes often require a snugger fit due to their design for speed and efficiency.
Mountain
Tearing up the trail? Focus on durable frames and shock absorption. These might be sized in inches or described as small, medium, or large. A bit of space between the rider and the top tube allows for better maneuverability on rugged terrains.
Commuting
Make everyday riding something to look forward to - the ideal commuting bike is versatile and comfortable. These dynamic bikes might use either road or mountain bike sizing conventions. Fit is vital for the varied terrains they cover.
Touring
Adventuring by bike is easy with the right touring rig. Durability and storage options are key. Given their design for long rides, comfort is crucial. Sizing might be similar to road bikes, but with a more relaxed fit.
Size Matters: Get It Right
Quick Cranks provides detailed sizing charts based on your measurements. Grab a measuring tape, get your inseam measurement, and match it to our chart. Unsure? Our customer service is always ready to help. While different bikes may require specific measurements, the inseam is universally essential. This is the distance from the ground to your crotch. Use a measuring tape and measure against your leg, ensuring the tape is straight and snug.
Road & Gravel Bikes
Mountain, Hybrid & Fitness Bikes
Importance of the Right Fit
Comfort
The right bike size prevents strain on your back, neck, and wrists. It enables you to ride longer distances without discomfort.
Performance
A properly sized bike translates your pedal power efficiently, allowing for better speed and agility.
Safety
Overreaching or cramped positioning can affect your balance and reaction time, making accidents more likely.
Adjustments Post-Purchase
Remember, while the frame size is fundamental, other adjustments can be made for a perfect fit:
Seat Height and Angle: Can be modified to ensure your legs have the right extension.
Handlebar Height and Reach: Adjusting these can alleviate pressure on your hands and shoulders.
When In Doubt, Reach Out
Quick Cranks prides itself on its excellent customer service. If you're unsure about sizing or have any concerns, our team is always on standby. Send in your measurements, and we'll guide you to the perfect fit.
In the realm of cycling, size isn't just a preference; it's a determining factor in your riding experience. A bike that fits you perfectly will become an extension of yourself, ensuring every ride is a joy. At Quick Cranks, we're committed to guiding you to that perfect fit.
RIDE NOW. PAY LATER.
Thanks to our special financing offers, a fantastic new bicycle is within your reach. Increase your buying power, and take home a new bike as well as cycling apparel and equipment today! We offer 6 and 12 month deferred interest special financing plans, allowing you to ride now and pay later.
Ready To Ride Bikes
Gear Up For Riding
Ready To Roll?
At Quick Cranks, our mission goes beyond selling bikes. We're here to facilitate your passion, fuel your adventure, and ensure that every pedal you push is backed by confidence and trust. With transparent processes, unmatched quality, and unwavering support, your online bike buying journey is in the safest hands. Pedal on!