Returns, Warranty, & Exchanges
At Quick Cranks, we take pride in ensuring the utmost satisfaction of our valued customers. We stand by the quality of our products and services, providing a robust customer service experience. Our Returns, Warranty, and Exchange Policy is designed to make the process simple and hassle-free for both in-store and online orders. We are committed to your satisfaction. If you are not fully content with your purchase, whether made in-store or online, we'll make it right.
- For any reason, you may return your purchase within 60 days from the date of delivery for a full refund.
- The returned product must be in its original condition, unused, and with all original packaging and tags intact.
- If the product is not brand new and in packaging, we will issue a store credit for the returned item.
Return Label Included
For online orders, a return label will be included in every shipment. This convenient return label will simplify the return process for you.
- For online orders, a return fee of $20 will be deducted from the refund amount. This fee helps cover the cost of return shipping and processing.
- For bicycle returns, a return fee of $150 will be deducted from the refund amount. This fee covers restocking and inspection costs for bikes.
Our products are built to last, and we offer manufacturer warranties to ensure their quality. Please refer to the specific product's warranty information for details on coverage and duration.
If you wish to exchange your purchased item for a different size, color, or model, we will gladly assist you in finding the perfect fit. Exchanges are subject to product availability.
The following items are non-refundable:
- Gift cards, as they hold no cash value and are non-returnable.
- Items with a discount of 20% or more are considered final sale and cannot be returned or exchanged.
- Used items, as they are not eligible for returns or exchanges.
- Any undergarments, for hygiene reasons, are non-refundable.
How to Initiate a Return or Exchange
- For in-store purchases, kindly visit our physical store with the item and the original purchase receipt to initiate the return or exchange process.
- For online orders, please follow the instructions provided on the return label to start the return process. You may also contact our customer service team for assistance.
Robust Customer Service
Our dedicated customer service team is here to address any inquiries, concerns, or issues you may have. Feel free to reach out to us via phone, email, or in-store.
We value your trust in Quick Cranks, and our Returns, Warranty, and Exchange Policy reflect our commitment to providing exceptional service and ensuring your satisfaction with every purchase. If you have any questions or need further assistance, please don't hesitate to contact us.
This Returns, Warranty, and Exchange Policy applies to purchases made at Quick Cranks bike shop and Quick Cranks online store. It is subject to change and modification at the discretion of Quick Cranks. Please refer to the latest version of the policy on our website or inquire in-store for the most up-to-date information.